Refund policy

At Biss Mart, our goal is to provide a smooth and trustworthy shopping experience. Your satisfaction matters to us, and we’re always here to help if something isn’t right.

✅ Returns

  • If you receive a damaged, defective, or incorrect product, you may contact us within 7 days of delivery.

  • The item should be unused and in its original packaging.

  • To make the process easy, we may ask for clear pictures or a short video of the issue.

💡 We always try our best to support genuine customer concerns.

💰 Refunds

  • Once your return request is approved, refunds are processed within 7–10 working days.

  • Refunds are sent via Bank Transfer, JazzCash, EasyPaisa, or the original payment method.

  • Shipping charges are usually non-refundable, however we may offer support in special cases.

🔄 Exchanges

  • Exchanges are available for damaged or wrong items.

  • Exchange requests should be made within 7 days of delivery.

🚚 Cash on Delivery (COD) Policy – Customer Friendly

  • Cash on Delivery is available all over Pakistan 🇵🇰

  • We request customers to review product details carefully before placing an order.

  • Where courier service allows, customers may check the parcel at the time of delivery.

  • In case of any genuine issue, our team will happily assist with a refund or exchange.

💙 We believe in building long-term relationships with our customers based on trust and cooperation.

📞 Contact Us

For any questions or support, feel free to reach out:

📧 Email: bissmartpk@gmail.com
📱 WhatsApp / Call: 0329-6778900

✨ Final Note

At Biss Mart, we focus on honesty, quality, and customer satisfaction.
Thank you for choosing to shop with us 🤍